Delivery & Returns

1. Ordering

  • Payment Methods accepted:

    Noonbynoor.com online store only accepts Visa, MasterCard and JCB cards.

  • Checking Order Status:

    Log in to your noonbynoor.com account and click on Track your order.

2. Shipping Information

  • Destination and Delivery Time:
    Destination Delivery Time
    Bahrain Next day delivery
    GCC Next day delivery
    Europe 2 day delivery
    Asia 2-3 day delivery
    USA 2 day delivery

     

  • Insurance:

    All Noon By Noor items are insured.

  • Taxes and Duties:

    Noon By Noor is not responsible for any taxes or duties. Customers are to pay any taxes and duties upon the arrival of their package to the destination country.

3. Returns and Exchanges Policy

We want you to be completely happy with your orders. No refunds but we offer store credit if you are unhappy with your purchase. Items should be returned new, unused, and with all Noon By Noor tags still attached. Returns that are damaged, soiled or altered will not be accepted and will be sent back to the customer.

A customer will be given store credit only for the price of the item returned excluding any taxes, duties or shipping paid.

Store credit expires in 6 months from the day of purchase.

Please email  customerservice@noonbynoor.com if any of your purchases have been delivered without Noon By Noor tags.

Making a return or exchange is easy using our free collection service. Just make sure you request your Return Merchandise Authorization (RMA) number within 7 days of receiving your order by sending an email to customerservice@noonbynoor.com and return the items within 14 days of receiving your RMA number.

  • Receiving your RMA number

    Email customerservice@noonbynoor.com your order number, item to be returned or exchanged and the reason for returning/exchanging.

  • Returning/Exchanging your purchase

    Fill out the Return Tag with the requested information. (You should have received an return tag inside your package)

    Bahrain: Book a collection with Aramex. Make sure to include the return tag with your package. You will be notified by email once your package has been received.

    Other countries: Book a collection with Fedex. Make sure to include the return tag with your package. You will be notified by email once your package has been received.

Exchanges are available based on stock availability. Shipping is free on the replacement item but does not cover taxes and duties.

Important Information:

  • All items are quality controlled and checked for any faults before they are dispatched to customers.

  • Should you receive an item that is not in perfect condition please contact us immediately at customerservice@noonbynoor.com

  • Items should be returned in their original packaging to ensure they are adequately protected in transit.

4. Packaging Options

All orders are shipped in our signature Noon By Noor packaging.

  • Signature packaging:

    Your order will be delivered in our signature white and purple box wrapped with our purple ribbon.

  • Gift packaging:

    Your order will arrive in our signature Noon By Noor package along with a Noon By Noor bag and an empty gift card to add your message to.

Gift packaging is available for an additional fee of $45.

5. Contact Us

  • Order Inquiries

    If you have a question about any aspect of your order or our website, our customer service representatives are available to help you via email or live chat during our working hours Sunday to Thursday from 9am to 5pm local time.