Yes, in order to place an order at noonbynoor.com you will have to create an account.
Click on "Forgot Password" when you try to enter log-in information.
All products are sold by the international sizing scheme used by the designer. To convert this to your usual size, simply click on the 'size chart' link which you will find on every product page.
We accept Visa, MasterCard and JCB cards. Please note that we do not accept any other methods of payment apart from those listed.
Noon By Noor ships worldwide.
Yes. If an order is placed before 10am it will be delivered on the same day except on Fridays.
* Same day delivery is not guaranteed due to courier restrictions.
All orders are shipped in our signature Noon By Noor packaging. Your order will be delivered in our signature white and purple box wrapped with our purple ribbon.
All items are insured against theft and accidental damage whilst in transit from Noon By Noor to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Yes. Due to the high value of the goods that we sell, we require proof of delivery for all orders.
We are unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address.
Unfortunately, it is not possible to combine orders or add items to an existing order.
After you place your order, you will be sent an email confirming that it has been received.
Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.
Making a return or exchange is easy using our free collection service. Just make sure you request your Return Merchandise Authorization (RMA) number within 7 days of receiving your order by sending an email to firstname.lastname@example.org and return the items within 14 days of receiving your RMA number.
Receiving your RMA number:
Email your order number, item to be returned or exchanged and the reason for returning/exchanging.
Returning/Exchanging your purchase
Fill out the Return Tag with the requested information. (You should have received an return tag inside your package)
Bahrain: Book a collection with any courier. Make sure to include the return tag with your package. You will be notified by email once your package has been received.
Other countries: Book a collection with Fedex. Make sure to include the return tag with your package. You will be notified by email once your package has been received.
Exchanges are available based on stock availability. Shipping is free on the replacement item but does not cover taxes and duties.
No, we do not offer a repairs service.
Yes. Noon By Noor is not responsible for any taxes or duties. Customers are to pay any taxes and duties upon the arrival of their package to the destination country.
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.
To register at noonbynoor.com, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.
Please note that noonbynoor.com may use your contact details to inform you of the latest arrivals via email. If you would prefer not to receive these updates, please email.